The sheer volume of reviews requiring responses can overwhelm car dealerships and their teams. As you expand with more locations and diversify your brand offerings, the challenge only intensifies.
Introducing BFN-AI.
We're excited to announce the launch of our AI-powered review response assistant.
BFN-AI delivers instant, AI-powered review responses.
Your car dealerships can now use BFN-AI to generate personalised and individualised human-like responses to customer reviews instantly.
What this means for you: The headache of responding to reviews is over.
With BFN-AI, witness a revolution in seconds—fully personalised, human-like responses to every review, only better.
Slash your administrative efforts by a remarkable 90%, ensuring every review receives the attention it deserves instantly.
Set it to fully auto-publish or give it a glance, edit it, and post your response.
Features and Benefits.
BFN-AI review response assistant comes packed with features that streamline the management of online customer review responses like never before.
Below are the key features that distinguish BFN-AI:
Visualise All Your Reviews in One Place:
BFN-AI integrates all review data into a reporting dashboard, enabling you to manage feedback from third-party review sites like Google and TrustPilot. This centralised view provides a better experience through review responses, eliminating the need for back-and-forth between platforms.
BFN-AI integrates all review data into a reporting dashboard, enabling you to manage feedback from third-party review sites like Google and TrustPilot. This centralised view provides a better experience through review responses, eliminating the need for back-and-forth between platforms.
Intelligent Review Response:
Using strategies refined over years of experience in automotive retail and thousands of human-authored responses, BFN-AI efficiently crafts responses based on best practices for review responses. It identifies keywords and sentiments in each review to dynamically generate personalised, on-brand responses.
Built-in SEO-ready Replies:
Whether concise or detailed, BFN-AI crafts SEO-ready replies and incorporates emojis to add a human touch, enhancing engagement and visibility in search results.
Full Administrative Control:
You retain the option to manually edit AI-generated responses before publishing, combining the efficiency of AI with the insight of human oversight. Once comfortable, you can set BFN-AI for full response automation.
Response Approvals:
BFN-AI's response approvals system allows field users and local managers to participate in the review response process while maintaining brand control. You can configure user roles for suggesting and approving responses, ensuring consistency across the board.
Review Filtering:
Positive Reviews (4 and 5-star ratings):
BFN-AI can be fully automated to respond instantly to positive reviews with unique replies.
Negative Reviews (1, 2, and 3-star ratings): Responding to negative reviews should always involve humans due to the time and sensitivity required. However, BFN-AI can be invaluable in creating first-draft responses, providing a starting point for sales and admin teams, saving them time. Instead of starting from scratch, your team can review the BFN-AI's draft, make necessary edits, and move it to the publish queue.
No Context Reviews (Star Ratings Only): For reviews that only include a star rating, BFN-AI sends a thank-you message and invites further feedback, maintaining customer engagement and offering an opportunity to integrate SEO keywords.
Upsell F&I Products:
BFN-AI subtly promotes your F&I products within responses, integrating relevant details about specific makes and models or car maintenance services. This strategy not only helps upsell without a hard sell approach but also boosts your local SEO efforts.
Website Embed Review Widget:
Our review widget enables you to collect reviews along with responses from all platforms and display them on your homepage or vehicle detail pages. This helps your buyers make more informed decisions by providing transparent and interactive access to customer feedback directly on your website.
Before BFN, we were swamped replying to reviews. The time saving is incredible.
Paul Tench, Group Sales Director, JT Hughes Group.
What Proof?
Case study: Discover how BFN-AI, an AI-powered review response tool, slashed administrative tasks by a staggering 90% for a car dealership, revolutionising their review management process.
Conclusion:
We're excited about the potential of BFN-AI to transform how car dealerships handle review responses, enhancing both efficiency and customer satisfaction.
Thank you for taking the time to read about our innovative new tool. We eagerly anticipate hearing how BFN-AI has streamlined your review response management and improved your reputation management efforts.