No More Platform Hopping: Simplify with BFN-AI
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Tripadvisor
Yelp
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Coming soon
Booking.com
AI-Powered Google Review Responses: Replies in a Second, Not Days.
Give your team a helping hand with their own review response AI agent and let them focus on providing an unforgettable dining experience while you transform your restaurant’s reputation management.
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Replies in minutes
BFN-AI writes unique replies instantly. Auto-post or check it, edit, & publish.
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Human-Like Responses
Concise or detailed SEO-ready replies, adds emojis for a human touch.
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Multilingual Responses
BFN-AI can understand and respond to most customer languages.
57%
of diners avoid restaurants that don’t respond to Google reviews
89%
of diners prefer restaurants that respond to all Google reviews
98%
BFN-AI instantly responds to 98% of Google restaurant reviews
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How it works
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1. Consolidate Reviews in One Place
Save time by managing reviews in a single dashboard. BFN-AI consolidates reviews from multiple platforms, streamlining your review response management.
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2. Automatically Filters Ratings
BFN-AI leverages Google Review Automation to filter reviews by rating, enabling auto-replies for positive feedback and preparing first-draft responses for negative reviews. It also manages star ratings without comments, ensuring quick replies and efficient reputation management.
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3. Multi-Platform Automation
BFN-AI gathers reviews from various platforms into a unified dashboard, enabling seamless AI-powered response management and efficient review handling across all review sites.
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4. Customises Every Response
BFN-AI generates personalised replies for each review, incorporating keywords such as location names to improve local SEO and optimise for 'restaurant near me' searches. Each response is tailored to match your restaurant’s unique voice, boosting visibility and customer engagement.
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5. Boost Response Rates
BFN-AI enables a fully automated Google Review Automation process for restaurants, while also supporting reviews from other platforms. It ensures prompt replies to 4- and 5-star reviews, boosting your response rate. For negative feedback, BFN-AI prepares a first-draft response and notifies your team to review, edit, and publish, allowing you to address issues swiftly and effectively.
Features
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AI-Powered Review Responses
Boost your restaurant’s reputation with BFN-AI’s fully autonomous review response assistant, automating Google review responses for restaurants. Instantly respond to diner reviews, seamlessly match your restaurant’s tone, and upsell key services to increase customer satisfaction.
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Manual Editing for Precision
BFN-AI allows you to refine AI-generated Google review responses before publishing, combining the speed of automation with the precision of human oversight. Maintain full control with manual approval, or switch to full automation when your AI assistant meets your standards.
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Unique Replies
BFN-AI customises each reply to match the feedback, offering concise responses for brief reviews and detailed replies for longer ones. It even addresses star ratings without comments by encouraging customers to share more, ensuring every review gets personalised attention.
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Add Emojis
BFN-AI lets you enhance your review responses by seamlessly incorporating emojis, adding warmth and charm to your replies. Use emojis to create a friendly and approachable vibe that resonates with customers and reflects your restaurant's personality.
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Trained to your restaurant’s voice
BFN-AI elevates your restaurant’s brand by crafting responses that perfectly match your unique tone, voice, and identity. Whether your brand is casual or formal, BFN-AI is trained to deliver consistent, on-brand replies that enhance the guest experience and reinforce your restaurant's personality.
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Subtle Restaurant Upselling
BFN-AI enhances your review responses by subtly promoting your restaurant’s themed cuisine, events, and services. It integrates details about unique experiences to achieve effective upselling without a hard-sell approach. By including strategic keywords, BFN-AI also boosts your restaurant’s local SEO, driving more organic traffic and increasing bookings.
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Reports
All reviews are collected in a reporting dashboard, giving you a single centralised view of your reputation over multiple review sites at once. BFN-AI’s advanced AI analytics extract valuable insights from your review data, identifying common themes, areas for improvement, and trends in customer satisfaction over time. By leveraging these AI capabilities, you can streamline your Google review management, save time, and enhance response quality.
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Connect to the major review sites:
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Tripadvisor
Yelp
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Coming soon
Booking.com
SET-UP
Fully Managed Set-up in 3 Steps
We will sync your review platform with our BFN-AI Responder App
1 - Grant Us Access.
Once your order is approved, we’ll guide you step-by-step on granting us admin access to your chosen review sites.
2 - Brand Sync Customisation.
We’ll connect your review platform and fine-tune our BFN-AI to craft responses that echo your restaurant’s distinct brand voice.
3 - Ready, Let’s Launch.
We’ll connect your review platform and fine-tune our BFN-AI to craft responses that echo your restaurant’s distinct brand voice.
4 - Enable Auto-Pilot Mode.
Once you’re confident in the quality of the generated responses, you can switch to « Auto-Pilot Mode » in the « Settings » tab. This will allow BFN-AI to automatically respond to incoming reviews without requiring your approval. You can always return to manual review mode if you prefer.
FAQ
Frequently asked Questions
From order status updates to product details, we’re here to help. Use the menu below to jump to a particular topic, or feel free to contact a member of our Customer Service team directly.
1. How Does BFN-AI Automate Google Review Responses for Restaurants?

If you are looking for Google review automation for your restaurant, here is how BFN-AI works. 

BFN-AI transforms how restaurants handle their online reputation by automating Google review responses using generative AI Review Response Agents that are trained like you would train a new member of staff. 

Intelligent Review Collection:

BFN-AI seamlessly integrates with your Google Business Profile (GBP), allowing it to automatically gather new reviews for your restaurant.

This constant monitoring ensures that no customer feedback goes unnoticed

AI-Powered Response Generation

Once a review is collected, BFN-AI's generative AI Review response agent analyses the content and sentiment of each review. BFN-AI then writes and publishes a  personalised, high-quality responses that sound almost indistinguishable from those written by your team.

Customised to Your Restaurant.

Unlike generic AI solutions, BFN-AI is specifically trained on your restaurant's unique characteristics, including:

  • Menu items and specialties
  • Location and facilities
  • Brand voice and writing style
  • Key SEO keywords

This tailored approach ensures that every automated response aligns perfectly with your restaurant's identity and values

Efficient Review Management

BFN-AI streamlines the entire review management process:

  1. It responds to reviews across multiple platforms, including Google, Yelp, and TripAdvisor.
  2. All reviews are managed from a single, user-friendly dashboard.
  3. The system allows for manual editing of responses before publishing, combining AI efficiency with human oversight

Boosting Online Reputation

By consistently responding to reviews in a timely and personalised manner, BFN-AI helps restaurants:

  • Increase response rates dramatically (one case study showed an improvement from 10% to 90.4%)
  • Improve local SEO and search rankings
  • Enhance overall guest satisfaction
  • Free up staff time to focus on other critical aspects of the business

Handling Negative Reviews

BFN-AI excels at addressing negative feedback, which often takes the most time and can harm your restaurant's online reputation.

Trained on best practices, it generates a first-draft response and promptly notifies your team to review, edit, and publish it.

This streamlined process allows you to address issues swiftly and effectively, helping to mitigate potential damage to your restaurant's reputation.

BFN-AI does not auto-reply to negative reviews (ratings of 1, 2, or 3 stars). Instead, when such a review is posted, it immediately alerts the appropriate personnel, ensuring that a personalised human response is crafted.

This approach combines the efficiency of AI with the necessary human touch, enabling your team to focus on resolving concerns while maintaining your restaurant's reputation

By leveraging BFN-AI for Google review automation, restaurants can significantly enhance their online presence, improve customer engagement, and ultimately drive more business through their doors.

 

2. Which review sites can BFN-AI connect to?

BFN-AI is currently fully integrated with:

  • Google Reviews (2- way feed)
  • Tripadvisor (1-way feed) 
  • Booking.com (1-way feed) 
  • Yelp (1-way feed) 
  • Trustpilot (1-way Feed)

We are actively working on integrating with other major diner review sites. You will be notified as soon as these integrations are set up, ensuring comprehensive coverage of all diner feedback channels for restaurants.

3. Can BFN-AI Automate Google Review responses with no comments?

Yes, BFN-AI is trained to respond to Google restaurant reviews that have only a star rating and no written comments.

This capability is particularly valuable because:

1- Perception of Authenticity:

  • Positive reviews with no comments are often perceived as potentially fake or less trustworthy.
  • By responding to these reviews, restaurants can mitigate this impression and add credibility to the feedback.
  • BFN-AI's responses help validate these ratings, making them appear more genuine to other potential customers.

2 - Positive Ratings (4-5 stars):

  • BFN-AI generates unique responses thanking diners for their positive feedback.
  • It encourages reviewers to update their reviews with more specific information about what they enjoyed during their experience.
  • This approach not only validates the review but also potentially gathers more detailed, valuable feedback.

3 -  Negative Ratings (1-3 stars):

For reviews with low ratings and no comments, BFN-AI crafts responses that:Apologize for any unsatisfactory experience.

  • Acknowledge the difficulty of addressing concerns without specific details.
  • Invite the reviewer to contact the restaurant directly to provide more information about the issues encountered.
  • This allows the restaurant to gather more context and address specific concerns, even if the initial review lacks detail.

4- Importance of Responding to Google Restuarant Reviews with No Text:

  • Responding to negative reviews is crucial, even when specifics are unknown. It shows that the restaurant values customer feedback and is committed to improving the dining experience.

5 - SEO Benefits:

  • By responding to all reviews, including those without comments, restaurants can enhance their SEO performance and online visibility.

6 - Engagement and Customer Service:

  • Responding to no-comment reviews demonstrates attentiveness to all customer feedback, regardless of its detail.
  • It shows potential customers that the restaurant values all forms of feedback and is committed to customer satisfaction.

7 - Customisation:

  • BFN-AI's responses are tailored to each restaurant's brand voice and style, ensuring consistency in communication.

By automating responses to these no-comment reviews, BFN-AI helps restaurants maintain high response rates, engage with all customers, potentially gather more detailed feedback, and, importantly, reinforce the authenticity of all reviews.

This proactive approach not only enhances customer relationships but also strengthens the restaurant's online reputation.

4. Can BFN-AI automate Google reviews for multiple restaurant locations?

Yes, BFN-AI can efficiently automate Google reviews for multiple restaurant locations by integrating directly with each restaurant's Google Business Profile (GBP). Here's how it works:

  1. GBP Integration: BFN-AI seamlessly connects with each restaurant's individual Google Business Profile, ensuring that all reviews are captured and managed within the system.
  2. Location-Specific Access: Team members can be granted access to manage reviews for their specific restaurant location, allowing for focused, relevant feedback management.
  3. Administrative Overview: The system provides a comprehensive dashboard for administrators, offering an overview of reviews and responses across all GBP-connected restaurant locations.
  4. Centralised Management: All Google reviews from various restaurant GBPs are consolidated into a single, user-friendly interface, streamlining the management of your entire restaurant chain's online reputation.
  5. Customised Permissions: Set different levels of access and permissions for team members across multiple GBP accounts, ensuring appropriate control and oversight.
  6. Multi-Location Analytics: Access analytics and performance metrics for individual restaurant GBPs as well as aggregate data across all locations.
  7. Scalability: As your restaurant chain expands, BFN-AI can easily accommodate new locations and their respective Google Business Profiles without significant changes to your review management process.
  8. Cross-Location Insights: Compare Google review performance across different restaurant GBPs, helping identify best practices or areas needing improvement.

This multi-tiered system, with direct GBP integration, ensures that BFN-AI can effectively manage Google reviews for restaurant chains of any size, balancing local GBP management with centralised oversight.

5. How does Google review automation benefit restaurants?

BFN-AI's Google review automation offers several key benefits for restaurants:

  1. Time-saving: BFN-AI automates the review response process, freeing up significant time for restaurant staff to focus on other critical aspects of the business.
  2. Improved response rates: The system ensures timely responses to all reviews, dramatically increasing response rates. One case study showed an improvement from 10% to 90.4%.
  3. Consistency: BFN-AI maintains a consistent brand voice across all responses, reinforcing the restaurant's identity and values.
  4. Personalisation: Despite being automated, responses are tailored to each review's content and sentiment, ensuring they feel genuine and personalized.
  5. Multilingual capabilities: BFN-AI supports over 100 languages, allowing restaurants to engage with a diverse customer base in their native languages.
  6. SEO optimisation: Responses are crafted with SEO in mind, potentially improving the restaurant's visibility in local search results.
  7. Efficient Negative Review Management: BFN-AI generates prepared first-draft responses to negative reviews and has been trained on best practices for addressing critical feedback. This substantially reduces the time needed to craft a thoughtful reply. Additionally, you can respond directly to Google reviews from within the BFN-AI platform, eliminating the need for copy-and-paste and streamlining the process.
  8. Scalability: The system can handle high volumes of reviews across multiple platforms, making it ideal for restaurants with multiple locations.
  9. Insights and analytics: BFN-AI provides valuable data on customer sentiment and trends, helping restaurants identify areas for improvement.
  10. Integration: The system seamlessly integrates with popular review platforms, streamlining the entire review management process.

By leveraging BFN-AI's Google review automation, restaurants can significantly enhance their online reputation, improve customer engagement, and ultimately drive more business through their doors.

6. Does Automating Google Reviews Increase My Restaurant's Rating?

Automating your Google review responses with a tool like BFN-AI can improve your restaurant's reputation, but it doesn't directly increase your rating.

However, it boosts user engagement with your Google Business profile, which can indirectly impact your ranking by building trust and credibility.

What it does is ensure you respond quickly and professionally to reviews, leading to better customer satisfaction and more positive reviews over time. It also has a direct influence on bookings, as diners often read reviews and responses before deciding where to eat.

Consistent engagement shows customers you value their feedback, which can increase bookings. This is especially important when addressing negative reviews—well-written, empathetic responses can greatly reduce their negative impact.

In fact, a 2024 BrightLocal survey found that 62% of consumers are more likely to forgive a negative review if the business responds appropriately, helping to restore trust and protect your restaurant's reputation.

7. Does BFN-AI Automate Google Review responses in different languages?

Yes, BFN-AI offers comprehensive multilingual Google review automation for restaurants, supporting over 100 languages.

This makes it an invaluable tool for restaurants catering to diverse, international clientele.

Here's how it streamlines the process:

• When a review is in a foreign language, BFN-AI automatically provides an English translation, ensuring your team can understand all feedback.

• The system generates responses directly in the original review language, maintaining accuracy and cultural appropriateness.

• An English preview is available for all responses, allowing for easy review and editing.

• Non-native speakers can edit responses in their preferred language. BFN-AI then accurately translates these edits back to the original review language.

• The "Refresh Translation" feature ensures that any changes you make are correctly reflected in the final translated response.

• Dynamic translation options allow switching between local and customer languages as needed, offering flexibility in your multilingual review management approach.

For optimal results, we recommend generating replies in the review's original language when possible.

However, BFN-AI's advanced translation capabilities ensure that even edited responses maintain their intended message across languages, making effective Google review automation for restaurants accessible to all, regardless of their staff's language proficiencies. 

8. How does BFN-AI help in attracting more diners to our restaurant?

By effectively managing and responding to diner reviews, BFN-AI can enhance your restaurant's reputation and visibility online, attracting more potential diners and increasing bookings.

9. Is BFN-AI easy to use for our restaurant staff?

BFN-AI is user-friendly and requires minimal training for your restaurant staff.

Its intuitive interface and automated features make it easy for your team to manage and respond to diner reviews efficiently, saving time and resources.

10. Can I manage multiple restaurant locations and review accounts with BFN-AI?

Yes, BFN-AI allows you to manage multiple restaurant locations and review accounts from a single dashboard.

This feature makes it easy to oversee and respond to reviews across different sites, streamlining your diner feedback management process.

11. How is the monthly fee structured for BFN-AI?

The monthly fee for BFN-AI is based on the number of reviews your restaurant receives each month.

To understand the potential costs, please visit our pricing page where you can use the cost calculator.

This tool provides a tailored quote according to your restaurant's review volume, helping you plan your budget effectively.

For larger restaurant groups operating multiple locations, we recognise that your needs may be more comprehensive.

We encourage such groups to contact us directly for a personalised quote that addresses their specific requirements.

You can reach us at 01743 235770 or via email at info@builtfornow.co.uk

In terms of payment, BFN-AI offers flexible options. You can opt to pay the monthly license fee on a monthly basis or choose an annual payment plan, which is priced more competitively.

This flexibility allows you to select the payment structure that best fits your restaurant's financial planning and budgeting needs.



 

12. How long does it take to set-up BFN-AI in our restaurant?

From the moment you decide to onboard BFN-AI, we manage the entire setup process to ensure a smooth and hassle-free experience.

Typically, it takes between 3-5 business days to have everything up and running, although this can vary based on the number of restaurant locations and the review sites you want to integrate.

Our setup process is 100% code-free, so there is no need for IT department involvement.

All we need from you is temporary access to your Google Business Profile and any necessary credentials from your review platforms.

We'll send you straightforward instructions to provide them to the relevant contacts.

Once you place your order, we will provide a more accurate timeline tailored to meet your specific needs.

Our aim is to get you started with our AI-powered review response tool as quickly as possible without compromising the quality and customisation of the setup.



 



 

13. Do we need to sign a long-term contract for BFN-AI?

At BFN-AI, you are not locked into any long-term subscription contracts.

Whether you are paying for your review credits monthly or annually, you have the freedom to choose not to renew your credits at the end of your payment cycle.

If you decide not to continue, simply email us at info@builtfornow.co.uk to request the removal of your details from our system.

Please note that the initial setup fee is non-refundable.

This fee covers the cost of integrating and tailoring AI prompts to your specific restaurant, ensuring you receive the full benefits of BFN-AI from the start.

14. How does BFN-AI handle negative reviews for restaurants?

Responding to negative reviews should always involve humans due to the time and sensitivity required. However, BFN-AI can be invaluable in creating first-draft responses, providing a starting point for human reviewers to save time.

Instead of starting from scratch, your team can review BFN-AI's draft, make necessary edits, and move it to the publish queue.

BFN-AI is configured not to auto-reply to negative reviews (ratings of 1, 2, and 3 stars).

Instead, when such a review is posted, BFN-AI immediately alerts the appropriate personnel at your restaurant via email, indicating the need for a personalised, human response.

15. Can BFN-AI improve our restaurant's online reputation?

Yes, BFN-AI can significantly enhance your restaurant's online reputation by ensuring timely and appropriate responses to diner reviews.

This proactive approach improves diner satisfaction and attracts more positive feedback, helping your restaurant stand out on review platforms.

Additionally, responding to reviews promptly and effectively can improve your restaurant's SEO, increasing its visibility and attractiveness to potential diners.

16. Can BFN-AI be customised to fit our restaurant's brand voice?

Yes, BFN-AI can be customised to reflect your restaurant's brand voice.

During the setup phase, we will train BFN-AI based on your restaurant's specific brand voice and can even replicate a team member's writing style.

These instructions will ensure that the responses align with your brand identity, providing a consistent and professional communication style.

Additionally, these instructions can be modified in the future to make any changes or refinements as needed.

17. What kind of support can we expect during and after setting up BFN-AI in our restaurant?

 Yes, at BFN-AI, we are committed to ensuring that your experience with our AI-powered review response tool is both smooth and effective.

To assist you with any questions or issues you might encounter, we offer dedicated email support.

Please feel free to reach out to our support team at info@builtfornow.co.uk.

Our team is dedicated to providing timely and helpful responses to ensure that you can make the most out of our services.

18. What is the difference between BFN-AI and other AI tools for restaurants?

Our unique difference lies in the fact that we train our AI to be customized based on your restaurant's brand and specific instructions.

Other providers typically use basic prompts or require you to train the AI yourself.

This is not practical as your team may lack the experience or be too busy to do this, and it would also require additional time for testing to achieve the best possible response output.

With BFN-AI, you get a tailored, high-quality service without the extra hassle.

19. Does BFN-AI comply with Google's AI Guidelines?

Yes, BFN-AI complies with Google's AI guidelines. Google's current stance on AI-generated content focuses primarily on quality and user value, rather than the means of content creation.

AI-generated content is acceptable as long as it is helpful, reliable, and prioritises the user's experience—qualities that align with Google's E-E-A-T criteria (Expertise, Experience, Authoritativeness, Trustworthiness).

Google does not currently mandate labelling AI-generated content, although they recommend transparency about using AI, especially for images.

For text content, it remains at the discretion of the publisher whether to disclose AI involvement.

Moreover, while AI can be a powerful tool for content creation, it is important that it is not used to manipulate search rankings or to produce low-quality, spammy content.

Using AI responsibly, ensuring the content adds value and is based on solid expertise and information, aligns with Google's guidelines and avoids penalties.

Therefore, as long as BFN-AI is used to create high-quality, user-focused responses without aiming to manipulate search rankings, it should comply with Google’s guidelines.

This ensures that your restaurant's online reputation remains strong and trustworthy.



 

20. Are responses personalised?

BFN-AI is trained to respond to your diner reviews by following specific guidelines, such as the language to use, the tone of voice to adopt, the length of the response, and the correct contact information for your restaurant.

Each review response is not just personalised but individualised, ensuring that every diner receives a unique and appropriate reply.

Additionally, BFN-AI is trained to craft SEO-ready responses to enhance your local search strategy and increase your visibility on search engines like Google.

21. Why do you charge a setup fee?

At BFN-AI, the setup fee is essential to providing a highly customised and effective AI review response assistant tailored specifically for your restaurant.

Here's what the setup fee covers:

Custom Integration: We integrate BFN-AI with your preferred review sites, configuring it to align seamlessly with your restaurant's operational flow.

This personalised setup ensures that the AI functions optimally within the specific context of your restaurant.

AI Training: Our experienced team trains your AI-Response Assistant.

This process involves crafting precise, restaurant-specific instructions that guide the AI in generating responses.

The quality of these instructions, or prompts, is crucial as they determine the effectiveness and relevance of the AI-generated replies.

22. How does BFN-AI work?

BFN-AI is an automated review response tool designed specifically for restaurants.

Here's how it works:

AI Training and Customisation

BFN-AI is trained on millions of reviews to understand various aspects of the dining experiences, such as food, cleaning, service, facilities, and activities

The system is then customised for each restaurant based on:

 

  • Specific brand guidelines
  • Preferred language and tone of voice
  • Desired response length
  • Correct contact information

This customisation ensures that responses align with your restaurants unique voice and standards

 

Review Processing and Response Generation

When a diner submits a review, BFN-AI:

  1. Analyses the review content
  2. Intelligently filters star ratings to distinguish between positive and negative feedback
  3. Instantly generates a personalised and individualised response

Key Features

  • Auto-pilot or moderation mode: Allows team members to approve or edit responses if desired
  • Random upselling: Can be set to occasionally encourage upsells in responses
  • SEO optimisation: Crafts responses to optimise for 'near me; searches
  • Compliance: Adheres to Google's AI guidelines for content quality and user value

Integration and Setup

BFN-AI integrates with preferred review sites and is configured to align with your restuarants operational flow.

The setup process involves:

  • Custom integration with review platforms
  • AI training with your restaurant-specific instructions
  • Configuration of response parameters

By leveraging this tailored AI solution, restaurants can efficiently manage review responses while maintaining a consistent and professional online reputation.